Up to 50% OFF on all our braces and splints

Customer Help




We are here for you, happy to assist 🙂


General

You have multiple options to choose contact us! All contact options are located within our Contact Us page.

We are located in *123 Rd. State, USA ZIP – and this is the address for returned orders as well.

We know we have multiple products to choose from. Take it as an advantage for you to pick the product that is within your price range, size and method of action. Our product descriptions offer valuable information on the details of the product and what the product is designed to treat. Still not sure which product is the right one for you? Feel free to consult us! We’d love to help 🙂

We only sell products through our online store. Selling online allows us to offer the best prices possible, without compromising on excellent customer service and fast delivery times. Should you need further assistance or would like to make your order via phone, you are more than welcome to do so through our call center at: 1700 70 70 70 

We do not accept payments via Medicade, Medicare etc.

We are doing everything to ensure your order will not be effected by Covid-19. However, sometimes parcels may be slightly delayed on several locations inside the U.S. In the unlikely event that your order is delayed, please contact us immediately and we will make sure to keep a close eye and update you regularly about it. 

Orders

We offer various payment methods so that the payment process is both easy and safe for you. You can pay via credit cards by Visa, MasterCard, American Express, JCB & Discover  as well as through PayPal. We also offer payments via Apple Pay & Google Pay.

Applied Remedy meets the highest standards of information and payment security, using a secured server protocol called SSL (Secure Socked Layer) to ensure the secure transfer of information via encryption.

If you place your order before 3 pm (EST), Monday to Friday, we send it out the same day. All orders placed after 3 pm (EST) will be processed within the next working day.

Of course! Our call center is ready for your call. You are more than welcome to do so through our call center at: 1700 70 70 70 

Yes. It is crucial for you to keep your order number, as it is our way of referring your order and providing you customer service.

After you complete your purchase, an order confirmation will automatically be sent out to your email. This email will contain all the necessary tracking information. You can track your package in the sender’s website using the provided tracking number.

No. You can also purchase using any valid credit card, without a PayPal account.

Yes, you can submit a request cancel an order or part of it, however it must be requested as soon as possible, and we cannot guarantee that cancellation will be successful. Please contact customer support ASAP.

Please contact us as soon as  possible to inform our customer service center. If the order hasn’t left our distribution centre, we’ll be able to change the shipping info. In case your order did leave our warehouse, you’ll have to contact the courier directly.

Shipping & Returns

We offer free shipping for all orders above 50$ (USD), within the United States Mainland. Shipping costs for orders that don’t exceed this amount is 9$ USD (courier, priority).

Our distribution reach is limited, so we are limited in reach. However, we are constantly working to expand and improve our coverage and ship orders to more locations. Stay tuned!

No. We do not ship orders to P.O. boxes.

Package loss is within the sole responsibility the parcel carrier as soon as the order is turned over to the carrier for shipping. Please contact the carrier in the event of a lost shipment.

Your satisfaction is at our very top priority, so we offer the right to return the goods for up to 30 days within the date of purchase.

As a general rule, we accept all returns in good condition. Refunds will be made for the item and applicable taxes, but not the original shipping cost. Please visit our returns page to get a prepaid shipping label, which will be deducted from your refund on returned items.

We ask that you return your product within 30 days of purchasing it, otherwise we may not be able to refund you. Click here to view our full Return Policy.

We will gladly replace your product with a size that will fit you better- within 30 days of your purchasing day. Simply contact us and we will instruct you further.

Service

Unfotunately no, We do not offer a pickup option at the moment.

No! Our packaging is fully discreet and no one can tell what’s inside, to keep your privacy of your purchase.

If your parcel has been delivered damaged, please inform the courier about it as well as fill out the damage form – don’t forget to take photos! Send the form and the photos to us by e-mail so we can verify it and decide about the best solution.

Sometimes a customer might file a complaint about a product that works properly but isn’t being used the right way. If you’re not sure if you should make a complaint about your product, contact us at support@appliedremedy.com and let us know what the problem is. Our support team is ready to help! most of the time we’ll be able to solve your problem remotely. If not,  we’ll just guide you regarding your next step twards solving your complaint.

A complaint can be filed through our contact page, our online chat or through email.

Please state your order number, your name and your issue. Don’t worry – we got your back.